Yes. A small deposit is required to secure your reservation and lock in your delivery window. The deposit is applied to your total order.

We accept all major credit and debit cards. For schools and organizations, we also offer invoicing with approved payment terms.

Yes, orders can be modified before your event, subject to item availability. If an item becomes unavailable, we will offer a comparable replacement or a full refund.

You’ll receive a delivery window along with live text updates on our arrival. Our team aims to arrive at least 30 minutes early. Setup and teardown are included, handled by our professional crew to minimize disruption.

An adult (18+) must be present to sign for delivery and confirm setup details.

We can deliver to parks, gyms, community centers, and private homes. Certificates of Insurance (COIs) are available for schools, parks, and other venues on request.

Electrical hookups are mapped and handled by our team. Water for slides and foam units is customer-provided. We provide guidance on generators, outlets, and hoses as needed.

Our team can safely install units on grass, turf, pavement, and gym floors. We plan layouts carefully to ensure safety and proper anchoring.

If rain, wind, or other unsafe conditions occur, we offer flexible rescheduling, credits, or refunds based on our weather policy. Safety is always the top priority.

All equipment is cleaned and sanitized between rentals. Capacity limits are posted for each unit, and simple guest rules—no food, shoes, face paint, or pets on inflatables—are enforced. Optional attendants can be provided if required.

Yes. We provide COIs for parks and schools and can assist with any necessary permit paperwork. We also guide you on power, water, and space requirements to ensure a smooth setup.

Delivery fees vary by location, and multi-item or multi-day rentals may qualify for discounts. Standard cancellations follow our policy, so early notice helps avoid fees. Delivery windows are included, with optional overnight setups available.

Please clear the area of obstacles. Our team handles standard teardown and cleanup. Excess mess like slime should be removed beforehand. We provide photos of the setup and the cleared site after pickup.

Apartments, townhomes, and spaces with steep or uneven ground may have access restrictions. Some inflatables allow adults; unit-specific rules apply for safety.